Clean on the Go Inc.
Service Agreement

There is no Term to this agreement between client or Clean on the Go Inc. You may cancel your service at any time. Clean on the Go Inc. also reserves the right to cancel the service provided at any time.

We strive to provide the most professional cleaning service. All the professionals are bonded and insured and have been thoroughly trained in the proper use of all products and equipment.

We provide all our own cleaning products and tools but reserve the right to use your products if the circumstances require it. Should you wish for us to use only your cleaning products or equipment, please inform the team lead during your initial walk through. You agree not to hold us (Clean on the Go Inc.) or any personnel responsible for damage to any article or component.

We guarantee our staff will not smoke, watch TV, have personal phone and/or text conversations while cleaning your house.

We will arrive on the day scheduled as requested and agreed upon: however. We, Clean on the Go Inc., reserve the right to close our office at any time due to inclement weather. We also ask you to understand your appointment time is slotted as a one-hour window beginning thirty minutes prior and thirty minutes after the scheduled time. An example is a 10:00am cleaning may have cleaners arrive as early as 9:30am and as late as 10:30am.

Our Guarantee to you

100% Satisfaction Guaranteed! If something does not meet your approval, please inform our office within 24 hours and we will make arrangements to have the problem corrected, at no additional cost. We guarantee to have your concerns addressed within 48 hours. Regarding the floors the guarantee may be void if at the customer’s request we utilize their vacuum. All calls and appointments will be scheduled during business hours only. Clean on the Go Inc. will only guarantee work that was completed and paid for by the client and was part of the selected cleaning package.

Quality of Cleaning

Each team is supervised by a Team Leader who is responsible to ensure the cleaning service is done to your satisfaction. We also employ quality assurance staff, to perform periodic checks while the teams are cleaning. Each team member also signs off on “check sheet” after each job. We will also follow up to ensure you are satisfied with your cleaning.

Quality is our #1 priority!


Security / Entry

Most customers give us a key to their home or a code to the garage, other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor. Only our top management staff has access to the safe. Security is a major concern. Our policy is to lock the door while we are cleaning and not allow access to unknown people. For safety reasons, please do not rely on our cleaning professionals to let in workmen during the time we are in your home.


Payment

Invoices are emailed out the day of the cleaning service, you will have a grace period of 1 day to pay. Payments will be processed on the credit card on file 3 days after the invoice is sent if no other payment method is received. If for some reason the payment is late, 15% of the balance owed will be added to the balance due every 15 days from the Due Date, until payment is received. Please add info@cleanonthego.com to your email address book to receive your invoice without difficulties. If the addresses are not added it is common for your email provider to send our email to the junk folder. We accept the following payments: E-Transfer and Credit Card (3% Credit Card fee applies). In the event there remains an overdue balance, the account will be transferred to a collection firm, and you agree to pay all attorney fees, court costs and interest accrued in efforts to collect the overdue amount. And all legal means will be utilized to collect past due balances. All prior balances must be cleared, before the next service. As a cleaning service business, we rely highly on cashflow to operate and pay our staff. It's imperative that we receive payments on time; any delays are financially detrimental.

Cancellation Policy

Every client has a designated spot on the calendar for their services. If you have any changes, please email us as soon as possible at info@cleanonthego.com or call us at 1(800) 920-0215. This allows us to plan ahead and make any adjustments necessary. With respect to our time and other client’s schedules, we have a 48-hour Cancellation Policy. Last minute cancellation can cause problems with our scheduling and can also bring unexpected costs to our company. We have a commitment to provide steady work to our employees and we must do our best with your collaboration. You may reschedule, skip, add, adjust or cancel any of your services at any time, however, we do require a 48-hour Notice.

*Cancellation Fees:

No Show - Full Charge
When our team arrives to your property and there is no answer from client and they are not able to enter.
We will try to contact you for at least 20 minutes before our team leaves the premises.

Same Day – $120.00
Cancelling after 12:00am on the same day of service.

Day Before + (within 48h) – $80.00

Cancelling after 48 hours from booking appointment time and date and by 11:59pm on the day prior of service.

Payments will be processed on the credit card on file if no payment is received within 3 days of issued invoice.

Please understand that unlike other industries such as retail, hair salons and others. We, in the cleaning service industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without or with short notice. All our client’s slots are designated and reserved to that client alone. Cancellations cost us dearly and this is why we need to have these policies in place.

We sincerely thank you for your understanding.



Job Start / End Times

For hourly jobs, we charge from the time we enter the residence, to the time we have finished the cleaning until we leave the residence.

Cleaning Fee Increases

Clean on the Go Inc. reserves the right to re-evaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first three months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We reserve the right to adjust the estimate after the job is completed. We reserve the right to increase rates based on an increase in cost of supplies, equipment and other expenses.


Sickness

If someone in your home is sick (contagious) please contact our office and we will be happy to reschedule your cleaning.

Extra Requests

Please contact us in advance for special requests (i.e., after construction, refrigerator
cleaning, inside of oven cleaning, inside windows, garage, extra rooms, etc.) so we can
schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, we reserve the right to adjust the quote after the job is completed.

Accidents / Damage

Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. The office will also follow up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one of a kind” items destroyed must be demonstrated in order that a settlement may be determined. Clean on the Go Inc, is not responsible for damage due to faulty or improper installation of items. Please note that certain items get brittle over time (i.e., blinds). Clean on the Go Inc, reserves the right to decline to replace blinds due to damage done by general cleaning. Please inform us if any items in your home require this type of attention. Examples would be, broken or improperly installed blinds, tiles, curtain rods, shelves, cabinet doors, carpet and hanging items not secured to a stud, etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm.

The most tragic form of damage is something irreplaceable either monetary or of sentimental value. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day or instruct us not to clean such items.

We assume all furniture has sliders underneath them. Our teams will not move furniture that is on wood or any other surface that can scratch. An exception will be made for furniture that is small or light and can be lifted by one person (i.e. small chairs). Clean on the Go Inc, is not liable for scratches caused by furniture that does not have a scratch prevention slider or felt.

Clutter / House Prep

We would appreciate if items were picked up off the floor and dressers and counters were organized before we arrive. This allows the staff to clean more thoroughly and help prevent a future rate increase caused by adding time to the purchased service. Also, please secure cash, jewelry, and small valuables. We also ask that in the summer months that you set your air conditioner at an appropriate temperature. In the winter months that your driveway and entrance, be clear and salted. In the case that there is a snowstorm, and the cleaning staff can not access your home safely, they are advised not to attempt it. A


Pets and Plants

Pets are not a problem. However, we do need to know if you have them and would like to have the pet’s names. Also, if any pet is aggressive, we ask that you secure them while we are cleaning your home and notify us. If they are friendly, we would be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them for you.


Items we will not clean / Cannot do

We have instructed our staff to leave certain items untouched, such as items or areas containing any bodily fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, roaches, fleas, rodents, etc., are encountered, we will not clean or vacuum the area. We will leave you a note or call you regarding the problem. We also reserve the right to leave the premises and charge the full amount of cleaning due to infestation. We do not clean inside curio cabinets. If you have other items, you prefer we not clean or handle, please notify the office and we will arrange to avoid those items. Our staff cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children related services, or empty diaper pails.

Our Team

All of our staff has signed a Non-Compete Agreement with Clean on the Go Inc. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment/contract with Clean on the Go Inc. for up to 1 year following termination, without written approval from us and a possible placement fee of $2,500.00. You agree not to hire past or present staff of Clean on the Go Inc. for a period of not less than 1 year from the date the staff member last worked for us. A great deal of time and resources are put into hiring and training our staff. In the event you feel you must hire a staff member of Clean on the Go Inc. despite this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.


Gratuity

Although Gratuity is not expected or required, the team members certainly welcome it. A great way to show the team your appreciation is with gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method), add the gratuity to your E-transfer payment by specifying in the payment note or by adding it to your credit card payment method.


Weather

In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home therefore your cleaning service will be canceled. When this occurs, we will do our best to accommodate you as soon as possible. Please assist us with your understanding in rescheduling. During the winter months, help us ensure the safety of our staff members by clearing driveways, walkways and entrances of snow. Thoroughly salt driveways, walkways and entrances before each visit. We may determine upon arrival it is not safe for our staff members to enter if there is too much snow/ice. In this case, you will be charged the Same Day cancellation Fee ($120). Our teams will send our office pictures and/or videos to confirm these areas are too dangerous to access.

*If you are unable to clear these areas before our teams arrive because of health reasons please contact our office as soon as possible to find alternative solutions.

We also ask that our staff is not exposed to uncomfortable working conditions such as No Air Conditioning or No Heat.

Our technicians have the right to turn on/adjust AC or Heat in needed.
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Holidays

We do not provide service on New Years, Good Friday, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. We will contact you approximately one month ahead of time to arrange an alternate day if your cleaning lands on a Holiday. During those weeks, our schedule is very full; you may wish to contact our office 6-8 weeks ahead of time to reschedule your cleaning.


Tile

We make every attempt during our visual inspection to determine the expected cleaning results and the chance of any grout damage. Loose grout or improperly installed grout may still be present that cannot be identified during the visual inspection, this may result in grout coming loose during the cleaning process. Clean on the Go cannot be held liable for this. Nor can Clean on the Go be held liable for grout not cleaning 100% to its original color due to grout not being cleaned/sealed properly in the past.


Customer Referral Program

It is extremely easy to get free cleanings. When your referral schedules a service, have them mention your name. Each referral is worth 20$ off your next cleaning. The discount has no limit.

I have read the customer service agreement and I agree to the policies and guidelines provided within this agreement. I also understand if I have any questions regarding this agreement, I can contact the company at 1(800)920-0215 or by email at info@cleanonthego.com.