What to Expect

If you have a reservation in the next 48 hours with
Clean on the Go

What to Expect on Your First Visit

  • Text Notification – You’ll receive a text when our cleaners are on their way.

  • Professional & Friendly Team – Our team is courteous, professional, and ready to provide top-quality service.

  • Walkthrough & Confirmation – The Team Leader will do a quick walkthrough with you before starting. If any details differ from the original booking, they will notify the office to discuss any necessary adjustments.

  • We Bring Everything – No need to provide supplies—we come fully equipped.

  • Pricing Questions? Contact Us! – Our cleaners do not handle pricing. Please reach out to our office for any inquiries.

  • Detailed Checklist – After the visit, you’ll receive an email with a checklist of everything completed.

  • Easy Payment Options – Your invoice will be emailed, with payment options via e-Transfer or credit card.

  • Recurring Service Pricing – If you're interested in ongoing cleanings (weekly, bi-weekly, or monthly), we’ll send a price list by email.

  • We Value Your Feedback! – You’ll receive a link by email or SMS to rate your visit. Your feedback helps us improve!

What to expect from our first visit
What to expect from our first visit

Tips to Make the Most of Your Cleaning Visit

  • Declutter Before We Arrive – The less clutter, the more time our team can focus on deep cleaning, saving you time and money.

  • Pet Safety – If your pets are anxious or unfriendly, please secure them in another room.

  • Protect Fragile & Valuable Items – For peace of mind, store any delicate or valuable belongings safely.

  • Kindness Matters – Our cleaners work hard—your courtesy and appreciation mean a lot!

  • A Simple Smile Goes a Long Way 😊

  • Sit Back & Relax – Enjoy your freshly cleaned space while we take care of the rest!

Clean home tidy space
Clean home tidy space

Things to Avoid During Your Cleaning Visit

  • Discussing or Negotiating Prices with Cleaners – If you have any pricing questions, please contact our office directly.

  • Disrespecting Our Cleaners – We have a zero-tolerance policy for rude behavior or disrespectful conduct. This includes swearing and mistreatment. Such actions may result in our team leaving the premises immediately. We’re committed to a respectful environment for all.

  • Requesting Additional Services – Please avoid asking cleaners to perform tasks outside their responsibilities. For details, refer to our Terms and Conditions.

Cleaning team
Cleaning team