What to Expect on Your First Visit

• Text Notification – You’ll receive a text when our cleaners are on their way.

• Professional & Friendly Team – Our team is courteous, professional, and ready to provide top-quality service.

• Walkthrough & Confirmation – The Team Leader will do a quick walkthrough with you before starting. If any details differ from the original booking, they will notify the office to discuss any necessary adjustments.

• We Bring Everything – No need to provide supplies—we come fully equipped.

• Pricing Questions? Contact Us! – Our cleaners do not handle pricing. Please reach out to our office for any inquiries.

• Detailed Checklist – After the visit, you’ll receive an email with a checklist of everything completed.

• Easy Payment Options – Your invoice will be emailed, with payment options via e-Transfer or credit card.

• Recurring Service Pricing – If you're interested in ongoing cleanings (weekly, bi-weekly, or monthly), we’ll send a price list by email.

• We Value Your Feedback! – You’ll receive a link by email or SMS to rate your visit. Your feedback helps us improve!

Tips to Make the Most of Your Cleaning Visit

• Declutter Before We Arrive – The less clutter, the more time our team can focus on deep cleaning, saving you time and money.

• Pet Safety – If your pets are anxious or unfriendly, please secure them in another room.

• Protect Fragile & Valuable Items – For peace of mind, store any delicate or valuable belongings safely.

• Kindness Matters – Our cleaners work hard—your courtesy and appreciation mean a lot!

• A Simple Smile Goes a Long Way 😊

• Sit Back & Relax – Enjoy your freshly cleaned space while we take care of the rest!

Things to Avoid During Your Cleaning Visit

• Discussing or Negotiating Prices with Cleaners – If you have any pricing questions, please contact our office directly.

• Disrespecting Our Cleaners – We have a zero-tolerance policy for rude behavior or disrespectful conduct. This includes swearing and mistreatment. Such actions may result in our team leaving the premises immediately. We’re committed to a respectful environment for all.

• Requesting Additional Services – Please avoid asking cleaners to perform tasks outside their responsibilities. For details, refer to our Terms and Conditions.